My monitor is still under warranty!!!! I swung by DH's office & got a box for it. Now it is swathed in bubble wrap and packed in those air bag thingys Amazon has been using lately. I have several dozen of them. They are ALL in the box. No one is going to accuse me of shoddy packing! I'll ship it UPS tomorrow. They said if they cannot fix it then they will send me a new one. Given that the screen is all black with occasional green flashed (very Christmas light effect) I'm thinking I'll be getting a new one.