To you desperate people in the refi and home equity department:
Please share notes about customers. Please read the customer history. It will save us both endless amounts of time, money and the lives of several trees in bulk mailings, if you would just do a little looking around before contacting me.
I realize it drives you home equity people nuts when you see that, according to your records, I have over $75,000 in equity in my house. That's equity I could be paying you interest on! And I have the audacity not to have contacted you asking to have my debt load increased. You feel you are doing me a favor by contacting me and telling me all about how I could borrow against that equity and pay off high interest credit cards or remodel the house or pay for the kids college. There are a couple of problems with this pitch. Please, make note of them in your customer database.
First, those high interest credit cards of mine that you are so worried about? There is one, and it would cost me more in fees to you to get the loan than I actually owe to the card itself.
Second, remodeling my house would be a SERIOUS undertaking requiring more than the equity you believe I have.
Third, my kids aren't even in grade school yet. College loans are a bit premature
Last and most important, what you don't know is that I already have a home equity loan. With another company. I actually only have about $30,000 in equity and no, I have no interest in cashing it out. You really ought to talk to the refi department. They seem to have more information on me than you do.
I also know that I am driving you refi people nuts because I have a $40,000 home equity loan with another company and you desperately want me to be paying that interest to you. (Why do you know about that loan and your home equity department does not?) But the thing is I have a great low rate with you all (Why don't you know that? You should know that. You are my mortgage company after all.) and a great rate with the other company (I've told you that on more than one occasion), so refinancing my mortgage to include the HELOC at a higher rate makes no sense. Please make note of that in your database.
Do you really think people are going to take on tens of thousands of additional debt in this economy? The government may be bailing you out of your fiscal irresponsibility, but no one is going to come rushing to pay off my debts if I overextend myself.
I realize you don't make notes so you both keep calling and calling and sending mailer after mailer, promising fast turn around, low fees, great rates but the thing you all are not understanding and should be able to see in your database record for my account history is:
YOU WILL NEVER LOAN ME A DIME! EVER!
You never have and you never will. Despite the fact that I have paid 118 out of 123 mortgage payments to you, on time 100% of the time, you will not give me a loan. Those 5 payments were made to 3 other companies who would. You have bought my mortgage, on 3 separate occasions, as part of package deal from those companies. You did give me a no cash out refi once, that got me the great low rate I have. But you will never ever give me cash, not even to roll in closing costs.
This is why
That is my house. My earth bermed, sod roofed house. It gives your underwriters fits that the company holds the mortgage in the first place and sends them into paroxysms of horror at the very thought they might lend me MORE money against it. It's unusual, they think it is hard to value (trust me the county tax assessor has no problems with that), there are no comparable properties in a 50 mile radius (That have been appraised in the past 18 months. There are comparable properties but we unusual home owners don't sell very often and since refi-ing is a PITA we don't do that much either.) It is, to your underwriters, practically unresellable and entirely too risky (unlike those sub prime loans to unqualified borrowers, oh but hey, they were buying normal homes, so that makes it ok I guess).
Since you won't stop calling or mailing me, please put this photo in my file. Attach a .jpg to my database entry. Make sure it pops up immediately after my number is dialed in the system so everyone can see what they are dealing with before any of us waste our time in fruitless 'cash out' conversations.
Better yet, save a few trees, and yourself a few bucks and just stop mailing me and calling me. You are not going to lend me any money and even if you were- I don't want it.
The no cash out homeowner